Responsible Gambling

House of Jack Casino's approach to responsible gaming is centered around providing tools and resources to support players in maintaining control over their gambling activities.

Deposit Limits: Players can set daily, weekly, or monthly deposit limits to restrict the amount they can spend on gaming.

Time-Outs: A time-out feature allows players to temporarily suspend their account for a minimum of 24 hours up to a maximum of 30 days. During this period, players will not be able to access their account or place bets.

Self-Exclusion: Players can permanently self-exclude from the casino by contacting customer support via email, phone, or live chat. This option is irreversible and will result in the closure of the player's account.

Session Reminders: The casino does not provide session reminders to players, which are alerts that remind players when they have been playing for a certain amount of time.

Links to Support Organizations: House of Jack Casino provides links to support organizations such as Gamblers Anonymous and Gambling Help NSW on its website. These resources offer assistance to individuals struggling with problem gambling.

While the casino takes steps to promote responsible gaming, it does not meet all Australian standards in this area. Specifically, it lacks compliance with ANJ/VRC regulations and does not integrate with GamStop, which is a service that allows players to self-exclude from multiple online casinos simultaneously. Additionally, there are no pop-up notifications for Australian helplines at login, as seen on locally licensed casinos.

Players seeking support or guidance on responsible gaming should refer to the casino's website for available resources and tools.